Housekeeping

HOUSEKEEPING TEAM MEMBER POSITION DESCRIPTION

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HOUSEKEEPING TEAM MEMBER SUMMARY

Housekeeping Team Members will help lead the resort to the highest standards possible by working with the General Manager and Management Company to ensure efficient and thorough cleanliness of all resort facilities, including, but not limited to: all resort common buildings, restrooms, laundry rooms, recreation rooms, and rental accommodations. Through these efforts, Housekeeping Team Members will help our resort to be recognized as one of the brightest, cleanest, friendliest, and most profitable RV resorts in our region.

Reporting:  Housekeeping Team Members will work with direct supervision of the General Manager and Housekeeping Manager, as applicable.

DESIRED MINIMUM QUALIFICATIONS

A knack for providing excellent customer service with every interaction.

Physically able to lift up to 60 pounds, bend, squat, and reach.

Experience in high-pressure, short-timeframe cleaning environments.

Comfort working with cleaning chemicals and equipment.

Ability to work independently and get it done.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service- Must be able to lead and interact with customer/guests and team members in a positive, pleasant, helpful and professional manner at all times. Outstanding customer service is a primary focus of Management Company.

Maintain Cleanliness- Work with other Housekeeping Team Members to ensure that all guest areas, including restrooms and laundry facilities, maintain a high level of cleanliness and are properly stocked with supplies.

Maintain Working Order- Ensure facilities and common areas are in working order by resolving simple maintenance issues (i.e. changing lightbulbs), and reporting more complex maintenance repairs to the Facilities team.

Prepare Rental Accommodations- Depending on the resort, ensure rental accommodations are thoroughly cleaned and ‘turned’ according to the schedule of arrivals and departures. Related duties may include laundering linens for rentals.

All Other Tasks as Assigned- given the nature of our industry, it’s not possible to list every duty that pertains to this position herein. All Team Members will be expected to complete other tasks as assigned by their Supervisor. See the Position Duties document for more specific task information pertaining to your position.  

PROFESSIONAL CONDUCT

Must exercise professional courtesy in all dealings with Public or Staff, including but not limited to:

Communication- Professional demeanor in all manners of communication on telephone, text, park radios, or communication devices, e-mail, and notices provided to Guests and Staff.

Dialogue- Courteous and respectful dialogue with staff in team meetings or individual discussion. Respectful and constructive dialogue with Public and Guests, the resort in the highest regard at all times.

Profanity- Refrain from the use of profanity, racial or sexual inferences, or disparaging comments in the presence of Staff or Public.

Support- Dutiful implementation of all assignments given by Superiors, with no dissenting opinions voiced to Staff or Public.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, employee is frequently required to stand, walk, bend down, listen, verbally communicate, lift and carry objects up to sixty pounds, reach above their heads, push equipment and sit for long periods of time. 

AUTHORITY TO PURCHASE

Housekeeping Team Members do not have an authority to purchase goods or services for the resort. Requests for supplies and other purchases should be submitted to the General Manager or Housekeeping Manager, as applicable.

AT-WILL EMPLOYMENT

In accepting our offer of employment, you certify your understanding that your employment will be on an at-will basis, and that neither you nor the Company has entered into a contract regarding the terms or the duration of your employment. As an at-will employee, you will be free to terminate your employment with the Company at any time, with or without cause or advance notice. Likewise, the Company will have the right to reassign you, to change your compensation, or to terminate your employment at any time, with or without cause or advance notice.

HOUSEKEEPING TEAM MEMBER POSITION – APPLY TODAY!