Housekeeping Manager

Bay Point Landing - Housekeeping Manager

Housekeeping Manager Position Summary:  The role the Housekeeping Manager at Bay Point Landing is a critical hire for our current, and future, success.  As Bay Point grows, so too will the Housekeeping Department.

This individual oversees all aspects of the Housekeeping operations using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with quality and financial standards.

Duties include supervising housekeeping department personnel and staff, unit cleans & inspections, laundry, inventory and supplies, and other duties as assigned. Reports directly to Resort General Manager.

Responsible for overseeing the daily operation of the Housekeeping Department: Runs daily housekeeping operation, develops and manages staff of 4-12 employees, facilitates and organizes the room cleaning, laundry, and common area cleaning functions.

1.    Leadership: Responsible for employee satisfaction of the department, grows and develops the staff members, communicates information in an effective manner to ensure the staff is well informed and trained, develops talent and succession planning. (40% time)

2.    Guest Service & Standards: Responsible for guest service expectations. Verify rooms are meeting guest expectations based on company standards, reviews resolution logs to ensure the needs are being met in a timely efficient fashion. Manages daily completion of all standards & QA. Facilitates training to ensure staff can execute standards and manage performance, creates action plans, conducts unit inspections to ensure standards are being met. (40% time)

3.    Financial: Manage and support all financial aspects of the department: Manages various budgets and inventories based on occupancy and units, manages inventory for the budget ensuring pars and stock requirements are met, tracks and completes monthly inventories. (20% time)

Responsibilities include, but are not limited to:

• Performs, oversees & sets standards for all Housekeeping functions.
• Oversees staff & scheduling for Housekeeping Department.
• Maintains, improves staff morale and engagement.
• Enforces uniform guidelines, policy and procedures.
• Enforces a high standard of service excellence and initiates and provides coaching to obtain service goals.
• Maintains Resort Facilities and units to the highest standards of cleanliness.
• Assures all units are inspected for cleanliness prior to releasing for occupancy.
• Has written standards for all team members to follow during their shifts to ensure all areas of the resort are properly cleaned.
• Tracks housekeeper efficiency and productivity to assure units are cleaned within time guidelines.
• Tracks room readiness to assure all rooms are cleaned by resort deadlines daily and available for Guests to check-in.
• Establishes and maintains excellent vendor relationships.
• Implement and monitor budget within financial parameters and guidelines set forth in approved budget
• Utilizes labor forecast and labor tracking reports to schedule employees within budgetary guidelines
• Conduct, as necessary and required, the rooms and common area inspections with GM
• Attend weekly Operation Managers Meetings.
• Inspect clean rooms to ensure that quality standards are met and retrieve housekeepers to address any areas that need to be re-cleaned.
• Provide feedback to the General Manager regarding under-performing team members.
• Unload inventory and maintain clean and organized storage areas.
• Responsible for assembling the Housekeeping staff needed for on-call unit cleaning.
• Oversees pertinent flow of information between all departments as needed, communicating effectively with all department heads via e-mail and other means.
• Leads by example, builds morale, motivates and sets the highest standard of service excellence among team members.
• Interviews and helps facilitate hiring of new employees when needed.
• Document, discipline and assist in the termination of employees when needed.
• Insures welcome and certification (COVID, safety, etc.) programs are in place for new team members.
• Flexible schedule availability required, to include working weekends and holidays.
• Makes recommendations and implements policies and procedures to improve resort efficiency and service levels within the Housekeeping department.
• Understands and enforces all Safety & Security policies.
• Ensure compliance with all Federal, State and local laws as it relates to the resort.
• Follow all safety incentive program guidelines to reduce worker’s compensation claims to include tracking and implementing (as needed) safety recommendations.
• Other duties as assigned.