Captain Server

Captain Server Job Description:

Position Title: Captain Server 

FLSA Classification: Non-exempt 

Reports To: Restaurant Manager

Department: Front of House- Service

Job Summary: 

The captain Server is responsible for providing exceptional service to guests, overseeing the FOH team, and ensuring smooth service coordination between FOH and kitchen teams. The captain Server will create a memorable dining experience for guests and lead by example to maintain high service excellence.

Supervisory Responsibilities: Directly supervises all servers and support staff.

Essential Functions / Major Responsibilities: 

·       Provide exceptional guest service to ensure a memorable dining experience for guests. 

·       Oversee the FOH team, including scheduling, training, and mentoring. 

·       Ensure timely delivery of food and beverages, coordinating effectively with the kitchen team. Manage guest inquiries, complaints, and special requests, resolving issues promptly and effectively. 

·       Maintain a high level of knowledge regarding the menu, daily specials, and wine service.

·       Train and mentor junior FOH staff to ensure high service excellence. Perform opening and closing duties, including setting up and breaking down the dining room and performing cleaning tasks. 

·       Communicate effectively with FOH and kitchen staff to ensure a seamless dining experience for guests.

·       Adhere to all food safety and sanitation standards and regulations. 

·       Perform other related duties as assigned.

Required Skills / Abilities / Competencies: 

·       Excellent customer service and communication skills.

·       Strong leadership and interpersonal skills with a customer-first mentality. • Strong attention to detail and accuracy. 

·       Ability to work under pressure and handle multiple tasks simultaneously. 

·       Ability to work independently and as part of a team. 

·       Strong problem-solving and decision-making skills. 

·       Ability to work a flexible schedule, including evenings, weekends, and holidays.

Education and Experience: 

·       High school diploma or equivalent required. 

·       Minimum of 3 years of experience as a server in a fine dining establishment, with at least one year in a supervisory role. 

·       Knowledge of wine and beverage service preferred.

Work Environment: 

·       The environment requires the team member to work in a temperature-controlled environment. 

·       Required to work weekends and irregular hours. 

·       Requires working under stressful conditions. 

·       Must be able to work safely in a noisy area.

Physical Requirements: 

·       Must be physically able to stand for up to 10 hours a day. 

·       Must be able to work on your feet for extended periods. 

·       Must be able to lift to 50 pounds at a time. 

·       Requires setting up and breaking down the dining room and performing cleaning tasks.

Travel Required: None

Other Duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the team member for this job. Duties, obligations, and activities may change at any time, with or without notice.