Front Desk Manager

WellBorn Management Inc. –  Front Desk Manager Job Description - Up to 30K Annual

WellBorn Management owns and manages numerous hotel properties that offer its employees great training, development opportunities, and a long-term home-base for those who like to work hard for a quality organization. In return for your hard work we offer a competitive benefits package which can be tailored to your needs.

Front Desk Manager Summary: The purpose of the Front Desk Manager is to support executing the day-to-day operations of the hotel, assisting the General Manager in supervising the front desk, housekeeping in accordance with hotel policies and procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance in all areas of hotel operations, keeping with the direction of the management team in efforts to uphold the culture of WellBorn Management.

Essential Duties and Responsibilities: Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties:

Runs and reviews critical information contained in room operations reports.

Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

Ensures employees receive on-going training to understand guest expectations.

Assists in ensuring that the team has the capabilities to meet expectations.

Takes proactive approaches when dealing with employee concerns.

Extends professionalism and courtesy to employees at all times proactively meeting the needs of the team operationally.

Understands the functions of the Breakfast, Laundry, Housekeeping and Front Desk.

Understands employee positions well enough to perform duties in employees' absence.

Operates all department equipment as necessary and reporting malfunctions.

Ensures employees have the proper supplies, uniforms and name tags.

Understands night audit procedures and being able to comprehend and utilize reports as necessary.

Understands and complies with loss prevention policies and procedures.

Communicates performance expectations with employees in accordance with job descriptions for each position.

Handles employee questions and concerns.

Effectively schedules employees to business demands and tracks employee time and attendance.

Assist in supervising same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Room Operations on the overall property financial goals and objectives.

Assists in performing required annual Quality audit with GM.

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels of hotel operations; effectively responding to and handles guest problems and complaints seeking assistance from the supervisor as necessary.

Other duties as assigned by the GM

Qualifications: The Ideal Candidate will be:

Dependable -- more reliable than spontaneous.

People-oriented -- enjoys interacting with people and working on group projects.

Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.

Detail-oriented -- would rather focus on the details of work than the bigger picture.

Achievement-oriented -- enjoys taking on challenges, even if they might fail.

Autonomous/Independent -- enjoys working with little direction.

Innovative -- prefers working in unconventional ways or on tasks that require creativity

High stress tolerance -- thrives in a high-pressure environment.

Education/ Experience:

High School Diploma or GED equivalent. Must have previous management experience including general knowledge of personnel management, guest services, front desk, housekeeping, or related professional area.

Or

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 year’s experience in the food and beverage, culinary, or related professional area.

Operations Manager: 1 year (Preferred)

People Management: 2 years (Required)

Hotel Management: 1 year (Required)

Requirements:

Teamwork oriented.

Stable work history.

Well-organized and have strong client follow-up.

Competitive, self-motivated and a self-starter.

Exhibits exceptional written and verbal communication skills.

Fully functional computer skills including experience with Word, Excel and PowerPoint.

Innate sense of urgency.

Ability to read, write, and speak the English language.

Has valid drivers license.

Job Type: Full-time

Pay: Up to $30,000 per year

Benefits: (waiting period may apply)

Employee Discount

Health Insurance

Paid Time Off

Work Location:

One location on-site, not a remote work opportunity.

Equal Employment Opportunity:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Visit our website:

www.wellbornmanagement.com

WellBorn Management Inc. Front Desk Manager - Apply Today!