Information Technology Manager
Florida International University
Miami, FL
Full-time
Information Services / Technology (IT)
Posted on April 22, 2024
About FIU
Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.
Job Summary
The Information Technology Manager is responsible for operations of IT and media services (audiovisual technology) at the College of Law. Contributes to IT strategy within the College of Law and implements systems and policies, maintains IT infrastructure, provides support to College of Law stakeholders, manages subordinate staff and the day-to-day IT needs of the College of Law, establishes priorities and projects/plans, assigns functions, maintains performance and quality control, and reports to senior management on College of Law IT plans, projects, performance, and other related matters.
Begin time: 8:30 AM
End time: 5:00 PM
Pre-Employment Requirements
Prospective Employee
If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.
*This posting will close at 12:00 am of the close date.
How To Apply
Current Employee
As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.
*This posting will close at 12:00 am of the close date.
Disclosures
Clery Notice
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).
Pay Transparency
Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.
Job Summary
The Information Technology Manager is responsible for operations of IT and media services (audiovisual technology) at the College of Law. Contributes to IT strategy within the College of Law and implements systems and policies, maintains IT infrastructure, provides support to College of Law stakeholders, manages subordinate staff and the day-to-day IT needs of the College of Law, establishes priorities and projects/plans, assigns functions, maintains performance and quality control, and reports to senior management on College of Law IT plans, projects, performance, and other related matters.
- Manages the day-to-day client support operations to support faculty, staff, and students. Responsible for maintaining staff day to day and weekly schedules and coordinates appropriate coverage. Maintains staff performance, preparation of weekly reports, support procedures and appropriate documentation.
- Responsible for managing assigned projects they are accountable for. Develops the scope, deliverables, and ongoing communication to College of Law administration and FIU Division of IT. Provides status updates on projects regularly or as directed. Oversees and provides day-to-day technical guidance to personnel and stakeholders by developing and improving their skills in supporting client applications and hardware.
- Ensures all service requests are maintained in appropriate work queues and completed within established contracts, with a high degree of accuracy and efficiency. Develops and enforces request handling and escalation policies and procedures. Handles escalated requests and works to resolve them including technical troubleshooting and/or implementation. Drives as needed to perform duties, to provide IT support.
- Manages College of Law IT and media services budget in conjunction with the College of Law Sr. Director of Finance and Administration.
- Collaborates with other departments to identify computing and software needs. Evaluates new technologies and applications and makes recommendations for procurement based on organizational needs. Acts as a point of contact for vendors in the procurement of technologies.Manages and communicates and coordinates with personnel for exam support, proactively tests exam software applications and hardware compatibility. Analyzes and develops procedures that outline how problems are identified, documented, assigned and corrected.
- Coordinates and monitors hardware and software deployments, including asset management. Coordinates audit of IT assets. Collaborates in the development of appropriate training initiatives for new and existing staff. Oversees and coordinates site readiness for deployment of hardware and software.
- Responsible for system administration. Administers Microsoft and other digital services used in the College of Law, including maintenance of application management, software updates, deployment packages, Operating Systems, task sequences, and scripts. Liaises with Division of IT and Human Resources on implementing FIU policies relating to remediating and mitigating technology vulnerabilities and risks.
- Oversees stakeholders' computers and media equipment to ensure installed applications and Operating Systems are kept up to date. Administration of subordinate mobile device management policies, configuration profiles, restricted software, patch management, pre-stage enrollment, and groups.
- Develops and updates documentation of IT workflows, practices, protocols, procurement histories, and plans.Manages and updates College of Law listservs and College of Law IT website content.
- Provides technical assistance to the Assistant Dean of Career Services, to the (Senior) Associate Dean of Enrollment Management and/or Experiential Learning and to the clinic and experiential practice of the College of Law, and other College of Law-specific digital management systems and software. Troubleshoots and provides secondary technical support for College of Law-owned and -managed endpoint devices and installed software.
- Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.
- Bachelor's degree in Computer Science or related discipline and four (4) years of related experience.
- Experience leading or managing a team.
- Knowledge of Windows OS, Mac OS, iOS, endpoint management, mobile device management and productivity applications.
- Knowledge of LAN/WAN, TCP/IP, HTTP, DNS.
- Experience with using an automated ticketing system for service request reporting, tracking, escalation, and closing tickets.
- Experience with using LSAC
- Experience with using Symplicity or similar career services office management software.
- Experience with law practice management software.
- Administrative
- $65,000 to $70,000
Begin time: 8:30 AM
End time: 5:00 PM
Pre-Employment Requirements
- Criminal Background Check
- Fingerprinting Check
Prospective Employee
If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.
*This posting will close at 12:00 am of the close date.
How To Apply
Current Employee
As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.
*This posting will close at 12:00 am of the close date.
Disclosures
Clery Notice
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).
Pay Transparency
Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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