Collections & Loan Servicing Manager

The Collections & Loan Servicing Manager will effectively manage and direct the Credit Union's collections and loan servicing activities for the consumer, home equity and mortgage loan portfolios. Primary focus is to control delinquency and minimize credit union losses while ensuring accounts are collected and maintained appropriately according to Federal regulations and Credit Union policy and procedures. Reviews and refines strategies and procedures for all stages of collection activities. Regularly evaluates loan servicing operations and processes. Presents recommendations to make the department more efficient through the use of technology or redistribution of duties. This position is located on site in our Long Beach, California office and will manage a staff of 4.

1. Requires an equivalent of a high school level of language, math, and reasoning skills.

2. Minimum 5 years directly related experience in a collections or loan servicing department within a financial institution, with a minimum of 2 years supervisory experience.

3. Detailed knowledge of mortgage and consumer collection activities, skip tracing, repossession procedures, truth-in-lending requirements, bankruptcy proceedings, small claims activities, and credit reporting laws and requirements as would normally be obtained by four or more years of similar activities.

4. Knowledge of Fannie Mae and Freddie Mac investor reporting guidelines preferred.

5. Ability to develop and present policy and procedure recommendations, as well as the ability to write procedures, guidelines, and instructions.

6. Ability to effectively delegate and direct subordinates to complete tasks along with working knowledge of management techniques to enhance subordinate productivity.

7. Effective analytical and problem-solving skills. Ability to research and analyze data, establish facts, draw valid conclusions, and devise solutions.

8. Proficiency in personal computer software usage in the Windows environment. Ability to learn new software applications quickly.

9. Excellent verbal, written and interpersonal communication skills. Ability to express oneself clearly and concisely, both orally and in writing.

10. Excellent negotiation skills. Ability to handle complaints and confrontational issues. Must possess the ability to remain calm, patient, objective, and professional when presented with difficult situations.

11. Excellent organization and time management skills and the ability to handle multiple projects, meeting required deadlines.

12. Self-motivated and self-directed. Ability to work independently and assume accountability for area of responsibility.

13. Ability to maintain accuracy and promptly complete duties with a high degree of attention to detail.

14. Ability to maintain confidentiality regarding Credit Union records and data.