HR Application Lead (Laserfiche)
King County
Seattle, WA
Full-time
Information Services / Technology (IT)
Posted on April 26, 2024
Salary
$98,215.94 - $124,494.03 Annually
Location
Seattle, WA
Job Type
Career Service, Full Time, 40 hrs/week
Job Number
2024JM21485
Department
DHR - Dept. of Human Resources
Division
HR Director's Office
Opening Date
04/25/2024
Closing Date
5/9/2024 11:59 PM Pacific
FLSA
Exempt
Bargaining Unit
Z3 : KC Personnel Guidelines
Full- or Part-Time
Full Time
The Human Resources (HR) Systems, Analytics, and Operations Team within the Department of Human Resources (DHR) seeks an innovative, driven, and customer-focused HR Application Lead .
Reporting to the Operations Manager, the HR Application Lead will provide daily maintenance, troubleshooting, and customer assistance related to the implementation and refinement of HR software applications. This position will play a key role in translating the business needs of multiple enterprise business partners into system functionality that supports the employee lifecycle. In partnership with DHR leadership and related business ex pert s, it will help determine business requirements and conduct process analysis, prioritization, training, and administration of HR systems and technologies, with a focus on Laserfiche, an E nterprise Content Management (ECM) system.
The HR Application Lead will maintain all the system modules and processes in Laserfiche ECM including Records Management, Administration Console, Directory Server, Workflow (Administration & Designer), Forms, and Direct Share. They will engage with human resource professionals and subject matter experts across the County to provide guidance, training, and auditing of system functionality. This role will lead development, analysis, and project management activities for Workflow and Forms, including planning, design, implementation, integration, and maintenance of Laserfiche and its associated processes.
If you have experience in ECM systems , are an exceptionally organized individual with a passion for project management and a proven ability to foster and sustain productive working relationships with diverse teams and customers, we would like to hear from you!
Applying equity and social justice principles (ESJ) is a daily responsibility and a foundational expectation for all King County employees. This role will champion King County's deep commitment to ESJ by exemplifying shared values, behaviors, and practices in all aspects of the work.
Minimum Qualifications
Work Schedule
This position is exempt from the provisions of the Fair Labor Standards Act and is not overtime-eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek, normally 8:00 a.m.-5:00 p.m., Monday through Friday. This position is not represented by a union and is classified as a Functional Analyst III; class code: 733501.
Who May Apply
This recruitment is open to King County employees and the public and will be used to fill one career service position.
Selection Process
Forms and Materials Required
For more information on this recruitment, please contact
Jen Montoya, Senior HR Analyst, Jen.Montoya@kingcounty.gov .
Teleworking Requirement
The work associated with this position will be performed predominantly through telework, complemented with onsite work and meetings as needed. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Employees will be provided with a County issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.
King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
$98,215.94 - $124,494.03 Annually
Location
Seattle, WA
Job Type
Career Service, Full Time, 40 hrs/week
Job Number
2024JM21485
Department
DHR - Dept. of Human Resources
Division
HR Director's Office
Opening Date
04/25/2024
Closing Date
5/9/2024 11:59 PM Pacific
FLSA
Exempt
Bargaining Unit
Z3 : KC Personnel Guidelines
Full- or Part-Time
Full Time
Summary
The Human Resources (HR) Systems, Analytics, and Operations Team within the Department of Human Resources (DHR) seeks an innovative, driven, and customer-focused HR Application Lead .
Reporting to the Operations Manager, the HR Application Lead will provide daily maintenance, troubleshooting, and customer assistance related to the implementation and refinement of HR software applications. This position will play a key role in translating the business needs of multiple enterprise business partners into system functionality that supports the employee lifecycle. In partnership with DHR leadership and related business ex pert s, it will help determine business requirements and conduct process analysis, prioritization, training, and administration of HR systems and technologies, with a focus on Laserfiche, an E nterprise Content Management (ECM) system.
The HR Application Lead will maintain all the system modules and processes in Laserfiche ECM including Records Management, Administration Console, Directory Server, Workflow (Administration & Designer), Forms, and Direct Share. They will engage with human resource professionals and subject matter experts across the County to provide guidance, training, and auditing of system functionality. This role will lead development, analysis, and project management activities for Workflow and Forms, including planning, design, implementation, integration, and maintenance of Laserfiche and its associated processes.
If you have experience in ECM systems , are an exceptionally organized individual with a passion for project management and a proven ability to foster and sustain productive working relationships with diverse teams and customers, we would like to hear from you!
Job Duties
Applying equity and social justice principles (ESJ) is a daily responsibility and a foundational expectation for all King County employees. This role will champion King County's deep commitment to ESJ by exemplifying shared values, behaviors, and practices in all aspects of the work.
- Provide day-to-day support and ongoing administration of King County's Laserfiche system.
- Configure system modules and functions according to business standards and best practices, ensuring they support the records life cycle in an integrated manner.
- Partner with project teams and research system functionality to help shape business strategy development.
- Develop, implement, and evaluate technical training documents and programs for Laserfiche. Train end-users on system modules.
- Collaborate with vendors, internal partners, and functional leads to analyze and configure system functionality.
- Manage system enhancements and provide change management guidance to HR partners and leadership across departments.
- Design forms and workflows to support various record needs.
- Work with project teams to develop and document system standard work and continuously improve program services.
- Apply records management policies for personnel-related records in partnership with DHR leadership and Policy team.
- Use a digital ticketing solution to troubleshoot and resolve system issues and challenges.
- Develop queries, reports, dashboards, and metrics to audit the system, support decision-making, and integrate data with other human resource data sources.
- Design testing processes and procedures to ensure new functionality in the test environment prior to production launch.
- Other duties as assigned.
Experience, Qualifications, Knowledge, Skills
Minimum Qualifications
- Bachelor's degree in Business Administration, Information Technology, Records Management, Library and Information Science, or Human Resources; AND
- Direct technical work experience in Enterprise Content Management systems; OR
- Any equivalent combination of experience and education which provides the applicant with the desired skills, knowledge, and ability required to perform the work.
- Experience in Enterprise Resource Planning (ERP) software systems and Human Resource Information Systems (HRIS).
- Experience in day-to-day administration and maintenance of an enterprise-wide Software as a Service application.
- Excellent interpersonal skills and the ability to provide excellent customer service with discretion, patience, and professionalism with individuals from diverse backgrounds. Able to establish, build, and maintain internal and external customer satisfaction.
- Experience with the development and implementation of technical training materials for an audience with varying degrees of expertise and technology proficiency.
- Ability to document business processes, create data dictionaries, write system documentation, and understand technical specifications.
- Clear and effective oral and written communication skills, with the ability to communicate with internal and external individuals at all levels. Strong presentation skills using visuals and graphics.
- Project management skills for handling multiple priorities and producing quality work within tight timeframes.
- Ability to independently analyze, problem solve, resolve conflicts, and collaborate to find creative solutions. Forward-thinking with a focus on system efficiencies and continuous improvement.
- Knowledge of business systems, integration, workflow analysis, and process re-engineering with the skill in the application of complex functional analysis, automated systems testing, data analysis, and troubleshooting applications.
- Strong auditing, risk assessment, and compliance skills.
- Familiarity with Washington State and King County retention schedules and government records.
- Experience with Laserfiche ECM.
- Experience with PeopleSoft.
- Experience in a unionized and political work environment.
Supplemental Information
Work Schedule
This position is exempt from the provisions of the Fair Labor Standards Act and is not overtime-eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek, normally 8:00 a.m.-5:00 p.m., Monday through Friday. This position is not represented by a union and is classified as a Functional Analyst III; class code: 733501.
Who May Apply
This recruitment is open to King County employees and the public and will be used to fill one career service position.
Selection Process
Forms and Materials Required
- An online employment application completed at www.kingcounty.gov/jobs. The employment history should go back at least 10 years if you have 10 years of employment, or more to include all relevant experience. Resumes will not be accepted in lieu of a completed application. All relevant experience must be included in the application.
- A cover letter no more than two pages summarizing how you meet the required experience, qualifications, knowledge, and job skills listed above. In addition, please share why you are interested in this position. This is a required application material. If a cover letter is not received, your application will be considered incomplete and will not be considered.
For more information on this recruitment, please contact
Jen Montoya, Senior HR Analyst, Jen.Montoya@kingcounty.gov .
Teleworking Requirement
The work associated with this position will be performed predominantly through telework, complemented with onsite work and meetings as needed. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Employees will be provided with a County issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.
King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 12paid holidays each year plus twopersonal holidays
- Generous vacation and paid sick leave
- Paid parental,family and medical, and volunteer leaves
- Flexible Spending Account
- Wellness programs
- Onsite activity centers
- Employee Giving Program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
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