Resource Access Specialists (Social Services Specialists)
King County
Seattle, WA
Full-time
Social Service
Posted on May 4, 2024
Salary
$59,675.20 - $75,649.60 Annually
Location
WA 98188, WA
Job Type
Regular, Full time, 40 hrs/week
Job Number
2024GM20914
Department
DCHS - Community & Human Srvcs
Division
Adult Services
Opening Date
05/03/2024
Closing Date
5/18/2024 11:59 PM Pacific
FLSA
Non-Exempt
Bargaining Unit
Z3 : KC Personnel Guidelines
Full- or Part-Time
Full Time
Hours/Week
40 hours/week
The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.
King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community. The Adult Services Division (ASD) of DCHS works in partnership with communities to develop, support and provide human services programs focused on achieving results in housing stability, financial stability, healthy living and social engagement for veterans, servicemembers and their families; older adults and their caregivers; and other populations who experience vulnerability. The division's work also includes efforts to strengthen connections within and improve access to the human services system.
ASD Resource Access Specialists-Social Services Specialists are key members of the ASD Resource Access Team, which is charged with developing and maintaining a unified systems approach to the ASD portfolio of resources. These positions work a rotating schedule at various community sites to provide information to and solicit feedback from King County residents. Resource Access Specialists report directly to the Resource Systems Manager.
This job posting may be used to fill up to 3 Career-service positions.
WHO MAY APPLY: This position is open to all qualified candidates who meet the minimum qualifications. Interviews for this selection process will take place on or around 6/3/2024.
APPLICATION PROCESS
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or have questions, please contact the recruiter listed on this job announcement.
The following items are required to be considered for this vacancy:
WORK SCHEDULE/CONDITIONS: This position is scheduled to work 40 hours per week, Monday through Friday, 8am to 5pm. It meets the provisions of the Fair Labor Standards Act and is overtime eligible with supervisory pre-approval.
MISSION CRITICAL POSITION STATUS: This position has been designated Non-Mission Critical. Unless otherwise directed by the County Executive, department director, or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency .
RECRUITER: Greg Mallory, grmallory@kingcounty.gov
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
$59,675.20 - $75,649.60 Annually
Location
WA 98188, WA
Job Type
Regular, Full time, 40 hrs/week
Job Number
2024GM20914
Department
DCHS - Community & Human Srvcs
Division
Adult Services
Opening Date
05/03/2024
Closing Date
5/18/2024 11:59 PM Pacific
FLSA
Non-Exempt
Bargaining Unit
Z3 : KC Personnel Guidelines
Full- or Part-Time
Full Time
Hours/Week
40 hours/week
Summary
The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.
King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community. The Adult Services Division (ASD) of DCHS works in partnership with communities to develop, support and provide human services programs focused on achieving results in housing stability, financial stability, healthy living and social engagement for veterans, servicemembers and their families; older adults and their caregivers; and other populations who experience vulnerability. The division's work also includes efforts to strengthen connections within and improve access to the human services system.
ASD Resource Access Specialists-Social Services Specialists are key members of the ASD Resource Access Team, which is charged with developing and maintaining a unified systems approach to the ASD portfolio of resources. These positions work a rotating schedule at various community sites to provide information to and solicit feedback from King County residents. Resource Access Specialists report directly to the Resource Systems Manager.
This job posting may be used to fill up to 3 Career-service positions.
WHO MAY APPLY: This position is open to all qualified candidates who meet the minimum qualifications. Interviews for this selection process will take place on or around 6/3/2024.
APPLICATION PROCESS
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or have questions, please contact the recruiter listed on this job announcement.
The following items are required to be considered for this vacancy:
- NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
- Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
WORK SCHEDULE/CONDITIONS: This position is scheduled to work 40 hours per week, Monday through Friday, 8am to 5pm. It meets the provisions of the Fair Labor Standards Act and is overtime eligible with supervisory pre-approval.
MISSION CRITICAL POSITION STATUS: This position has been designated Non-Mission Critical. Unless otherwise directed by the County Executive, department director, or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency .
RECRUITER: Greg Mallory, grmallory@kingcounty.gov
Job Duties
- Engage with King County residents at various sites within geographic King County.
- Provide information about ASD's Resource Access services to King County residents and aid them in accessing them.
- Conduct surveys, gather feedback and staff resource fairs and listening sessions.
- Identify and establish working relationships with community partners and organizations: provide outreach, including presentations and workshops to share information about King County services.
- Research additional resources to aid customers.
- Gather and track information on service needs trends.
- Serve on committees and task forces, as appropriate.
- Engage in continuous process improvement around outreach and community services.
- Encourage a knowledge-sharing culture across the organization.
- Perform other related duties as assigned.
Experience, Qualifications, Knowledge, Skills
- Deep knowledge of equity and social justice principles and practices and understanding of the effects of place, race, policy, and system-based inequities on marginalized communities.
- Knowledge of community resources and referral systems.
- At least one year of experience working in outreach or community services programs for adults and/or families.
- Skill in working and building rapport with diverse cultural, socio-economic, and ethnic populations.
- At least 2 years of customer service experience.
- Skill in written and oral communications for various audiences and managing work across several sites.
- Proficiency in Microsoft Word for Windows, Excel, and Outlook.
- Valid Washington State Driver's License or the ability to travel throughout the county in a timely manner.
- Bilingual/Multilingual: English/Spanish, Chinese, Somali, Ukrainian, Arabic, Russian, Amharic, Vietnamese, Dari.
Supplemental Information
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 12paid holidays each year plus twopersonal holidays
- Generous vacation and paid sick leave
- Paid parental,family and medical, and volunteer leaves
- Flexible Spending Account
- Wellness programs
- Onsite activity centers
- Employee Giving Program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
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