NOVACard Operation Lead Technician (*Restricted)

NOVACard Operation Lead Technician (*Restricted)

General Description:
This position will provides technical support for the College Print, NOVACard, Electronic Door Access programs and all hardware, networking, applications, and equipment associated college wide. This position will assist in managing different door access projects. The NOVACard Operation Lead Technician will manage a team that will perform hardware repair, support, configuration, and upgrades.

Duties and Tasks:

• Under the supervision of the NOVACard Operations Supervisor, the individual in this position will be responsible for providing technical resolution for the the Colleges Print, NOVACard, Electronic Door Access, and electronic key boxes program, hardware and networking applications and equipment in the operations of the programs.
• Managing projects and delegating to staff
• Provides technical expertise and day-to-day operational guidance to the department and all related software and hardware, provides onsite support for all major projects.
• Assign tasks concerning NOVACard programs to the team, track progress, monitoring team members’ tasks, and ensuring deadlines are met based on feedback from the Supervisor’s assessment to whether the quality of the work is acceptable.
• The NOVACard Operation Lead Technician acts as the first level escalation point for more complex or critical issues and inquiries.
• Provide 24×7 support of all systems that fall within the responsibility of the NOVACard Operations as needed.
• Ongoing evaluation of system software and hardware, based on best practices, to effectively accomplish the department’s goals and objectives.
• Delegate projects to the team and ensures deadlines are met.
• Coordinates and schedules work assignments relating to projects.
• Ensure team is trained on all systems and devices that are the responsibility of the NOVACard Operations department.
• Oversee the department, by providing directions to the NOVACard Operations team when the Supervisor is out of the office.
• Additional duties as assigned

*This position is restricted and is funded with non-continuous or non-recurring funding and is subject to continuation based on fiscal year funds and the needs of the College.

Required KSAs:

• Excellent verbal and written communications skills.
• Ability to be task and goal oriented.
• Knowledge with card system program, electronic door access, and/or electronic key box system.
• Knowledge of hardware point of sale devices, software installations, networks, and data communication
• Ability to analyze and diagnose routine and unusual computer operation and card reader equipment problems; communicate effectively with technical and non-technical personnel.
• Ability to manage projects and delegate tasks to staff
• Possess ability to configure devices appropriate for the various system tasks assigned.
• Ability to operate a motor vehicle
• Ability to safely move and handle 50 pounds independently.
• Knowledge of hardware configurations, software installations, networks, and data communication.

Required Qualifications:

• Experience working with electronic systems and hardware.
• Experience in team project management and delegation.
• Experience in providing customer service to users and managers.
• Experience working with and administrating database systems.
• Valid driver’s license.

Additional Considerations:

• Experience with CSGold or similar system
• Experience with Pharos or similar Print Management solution
• Experience with electronic key boxes
• Experience working with electronic door hardware
• Experience working in higher education

For further information and to Apply: https://jobs.vccs.edu/postings/72704

Background Check Statement: The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO STATEMENT: The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.