Host

Quaker Steak & Lube® Front of House - Host Job Description

Purpose: Provide friendly, accurate and efficient service to Guests in a safe and clean restaurant that consistently provides superior service and serves the long-term interests of the Company through established principles, proper procedures, sound business judgment and meeting or exceeding standards. 

• Knows and follows safety guidelines and reports potentially unsafe situations
• Displays a positive attitude.
• Ensures the work area and equipment is clean and sanitized at all times.
• Willingly helps other Team Members when needed.
• Upholds company and brand standards.
• Notifies manager of positive and negative feedback from Guests.
• Follows all security procedures. Is alert to possible shoplifters, walkouts etc.
• Greet Guests as they enter/exit the building & control the flow of Guest seating.
• Understands the Steps of Service, From the Green Flag to the Checkered Flag.
• Always portrays an enthusiastic FRANK attitude.
• Guides Guests to an appropriate table and demonstrates “talking while you walk”
• Cleans and restocks restrooms every 30 minutes.
• Vacuums/sweeps the floor to maintain cleanliness.
• Communicates with other Host Team to ensure the continuous seating flow
• Determines when and knows how to begin a “Wait”.
• Records proper Guest information on a waiting list.
• Properly accommodates handicapped, elderly Guests & children
• Makes Servers aware of any special requests at their tables.
• Handles Guests complaints in a professional manner
• Able to work the POS system and seating systems efficiently.
• Maintains Host retail drawer money in accordance with sales.
• Helps out when needed to get initial drink order for Guests or refill beverages
• Completes all opening, running and closing side works.
• Gets checked out by management before leaving the building.

Physical Requirements / Qualifications:

·       Lift and carry cases of food, supplies and equipment up to a weight of 50 pounds.

·       Frequently bend, stoop and reach in order to stock food, service Guests, and maintain equipment. Must be able to use arms above head/shoulder level.

·       Climb a ladder or “step-up” to reach supplies stored in overhead areas.

·       Stand/walk for shifts up to eight hours (short breaks are provided throughout the shift).

·       Operate all department equipment.

·       Read and write.

·       Communicate effectively with Guests and Team Members.

·        High school graduate or equivalent is preferred

·       Able to relate well with people.