Host/Food Runner

Last Word - Host Position Description

An Ann Arbor favorite eatery and nightspot, Last Word is in the market for energetic, bright people to join the Team. Last Word is made up of highly motivated, responsible, patient people who are energized by providing amazing customer service to our guests. Join the celebrated family of businesses that includes Good Time Charley’s, Cantina Taqueria, Alley Bar, BTB and LIVE - Apply now!

Host Position Summary:

You serve as the face of Last Word, proudly welcoming and greeting our guests. You bring a respectful and cheerful attitude to each shift as you monitor the table rotation and seat our guests comfortably. You’re a core team member as you’re the first point of interaction for our high-volume, energetic college-aged crowds who are eager to celebrate and enjoy a beverage/meal. You also fulfill a critical role as you often team with the kitchen and server staff to deliver food to guests in a friendly, professional and knowledgeable manner.

Responsibilities:

• Completes standard processes using Last Word endorsed methods
• Supports other team members to ensure smooth operations and a seamless customer experience
• Greet and make customers feel welcome
• Completes side work with professionalism and commitment to quality
• Controls flow of seating; manages ebb and flow and ensures even table rotation
• Brings a positive attitude every shift and treats everyone (clients and colleagues alike) with respect
• Maintains composure, remains calm and patient despite dynamic, fast-paced environment
• Is consistent with service approach and models organization’s values
• Along with the rest of the team, helps with general bussing and conducts light cleaning
• Performs opening and closing duties with thoroughness and attention to detail
• Uses excellent customer service and displays friendliness throughout the course of every shift
• Ensure guest satisfaction and maximizing financial success of our restaurant by leveraging effective communication skills; builds long-term relationships
• Presents restaurant at its best with a strong commitment to cleanliness

Benefits:

·         Fun place to work!

·         Achieve status by working at one of the busiest bars in Ann Arbor

·         Meal benefits

·         Competitive pay

Need to know:

·         Our restaurant layout may require you to negotiate two flights of stairs

·         Food Runners may carry up to 25 lbs on a tray each shift

·         Must be available for ALL University of Michigan football home games

·         Hosts are required to wear dressy casual attire

·         No experience required, but is preferred – great entry level position!

Join Last Word in the Host Position – Apply Today!