Sr. Operations Center Administrator

Sr. Operations Center Administrator
University of North Carolina at Chapel Hill

Position Number
20037117

Application Deadline
05/17/2024

Proposed Start Date
06/03/2024

Hiring Range
$75,000-$79,888

Position Description:  
The Sr. Operations Center Administrator to ensure the smooth operation of our IT infrastructure. The Operations Center is a 24×7×365 facility that monitors a vast array of critical IT infrastructure, aids in notification and escalation of outages, and helps to facilitate the handling of a major service outage. 

As a key team member, you will vigilantly monitor services, scan infrastructure for potential issues, and work with service owners to resolve issues. Additionally, you will assist in managing the centralized monitoring platform which will include onboarding of systems from central IT as well as other university departments.

In major incident handling, you’ll showcase expertise in executing processes independently and communicating effectively during outages. 

This position also requires at least one month a year rotation out of the Operations Center and into the centralized network group.
This position exists within the Infrastructure and Operations division of Information Technology Services group. ITS is a group of over 300 professionals dedicated to the advancement of higher learning through I.T. initiatives.

Essential Skills, Knowledge and Abilities:  

* Demonstrated knowledge or experience with networking / data communications technology
* Demonstrated communication skills (verbal and written)
* Demonstrated experience in the Information Technology field
* Candidate must be able to accommodate working flexible shifts and understand the issues presented when working in a shift type 24 7 365 environment. High interpersonal, planning, organizing, communication skills and attention to detail.

Education Requirements:  
Master’s or Bachelors and 0-2 years’ experience; or will accept a combination of related education and experience in substitution.

Qualifications and Experience:  

Preferred:
* Experience in a 24/7/365 IT operations center
* Experience in Change Management procedures
* Experience in Major Incident Coordination
* Experience with NAGIOS, Zabbix, Opsview or some other centralized monitoring platform
* Experience with xMatters or PagerDuty
* Experience in the Windows, MAC OSX, and Linux Operating Systems
* Knowledge of networking fundamentals, including but not limited to: TCP/IP, STP, LACP, LLDP, MLAG, MVRP, 8021q, PoE standards
* Experience in Networking Operating Systems like XOS, Cisco IOS
* Experience with Aruba wireless
Ability to code with preference in python/DJANGO 

Quick Link for Direct Access to Posting:  https://unc.peopleadmin.com/postings/279773

Department Contact Name and Title:  

Department Contact Telephone or Email:  

Posting Open Date:  05/03/2024

Posting Close Date:  05/17/2024

Open Until Filled:  No

Office of Human Resources Contact Information:  If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.